The city administration is expanding its range of appointments by enabling certain citizen services to be provided via video call, following the Heidelberg model.
Reason
The city of Heidelberg has recently expanded its services for citizens. The citizens’ office can be visited virtually via video call and applications can be submitted digitally. The platform used enables document submission and a payment function. As a digital location, Karlsruhe should significantly expand its offerings, especially in view of the fall and possible restrictions due to the pandemic, and offer services via a virtual branch office of the citizens’ bureau so that citizens can complete processes in a simplified manner.
The City of Heidelberg’s “Virtual Citizens’ Office” offers uncomplicated online registration and reregistration when changing residence, deregistration when moving, as well as registration and residence certificates, information from the residents’ register, certificates of good conduct, the Heidelberg Pass, the State Family Pass, residents’ or severely disabled parking permits.
Signed:
Juergen Wenzel
Friedemann Kalmbach
Petra Lorenz